About Job
Position:
The Bilingual Account Executive, Member Services is part of the Ticket Sales and Service Department for Minnesota United Football Club (MNUFC), a sports business located in the Twins Cities area of Minnesota and a member of Major League Soccer (MLS), the top tier soccer league in North America.
About Us:
Professional soccer has been a part of Minnesota for over four decades and Minnesota United is at the forefront of growing the game at all levels. From the first team to the front office to our work throughout the Twin Cities, the club’s goal remains the same: to inspire and unite our community through the world’s game. We’ll accomplish this through a culture built on accountability, respect, excellence and honesty and by creating a fan experience and connection to the community second to none. In addition to a fast-paced environment with hard-working, engaged coworkers, we offer generous benefits, a forward-thinking culture, and the opportunity for career growth. When it comes to our employees, we value passion, dedication, diversity, resilience and teamwork.
Job Description:
Responsible for long-term retention and growth of our Season Ticket Members, which includes the service, support and maintenance of assigned customer accounts and meeting all pre-determined individual and department service and sales performance goals. Responsible for embracing the organization’s mission and providing excellent service to all fans that will not only excite them now, but encourage them to continue their support of Minnesota United FC. This is a full-time role based in Golden Valley, MN.
Essential Duties and Responsibilities:
Maximize Season Ticket Member renewal percentage by providing outstanding customer service to assigned accounts via all touchpoints
Proactively build relationships with season ticket members through calls, emails, texts, seat visits and events
Handle all forms of inbound communication and be able to address and answer all questions, comments or concerns in a timely fashion
Be informed and communicate common customer feedback to help initiate changes and foster a Fans First Culture
Responsible for new business sales goal obtained by generating referrals, prospecting, upselling current accounts, Groups and Premium Products
Educate members on benefit offerings to ensure membership maximization
Update and maintain accurate records in CRM regarding renewals, touchpoints, sales, etc.
Attend, plan and participate in STM events, experiences and other benefits
Gameday duties include, but not limited to: in-seat visits to season ticket members, executing STM events and gameday experiences, managing customer service outlets including the Ticket Office, customer service window, and sales booths
Coordinate with all departments to better enhance the gameday experience
Other duties as assigned
Required Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bilingual in English/Spanish required
1-2 years of experience in sales, service, guest relations or related area
Exceptional customer service skills
Knowledge of Microsoft applications
Dynamic interpersonal skills and approachable, outgoing personality
Work effectively individually and in group settings
Team player with a positive attitude, self-confidence, professionalism, resourcefulness, integrity, motivation, and a strong work ethic
Ability to multi-task and remain self-motivated
Must be detail oriented and organized
Advanced oral and written communication skills
Ability to portray self in a professional manner through speech and written material
Understanding of basic accounting and billing principles
Ability to work flexible hours including evenings, weekends, and holidays
Preferred Qualifications:
Experience with ticket operations system, development application or other relational database
Knowledge of SeatGeek/SRO ticketing systems
Knowledge of Salesforce/KORE CRM
Demonstrated work experience in a professional sports or college athletics environment, including involvement with high-profile events
Company Profile:
MNUFC is a professional soccer club playing in Major League Soccer (MLS), the top tier of soccer in North America, and which operates under the oversight of the U.S. Soccer Federation, a member of FIFA. The Club is headquartered in Golden Valley, MN. Soccer operations are located at the MNUFC Training Center in Blaine, Minnesota, and the team plays its home matches at Allianz Field in St. Paul, MN.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
